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Swagelok Chicago

Your Authorized Swagelok Sales and Service Center

How Do You Measure Your Vendors

Creating better business outcomes and competitive advantages for you is our mission. See our numbers below to understand how our operational excellence can have a significant impact on your business. Also, consider using these numbers as a benchmark to evaluate any vendor's performance. 

Delivery to Promise

96.83% deliveries made by our promise date (Monthly average: Q1 2018 through Q3 2018)
This graph shows you the percentage of deliveries we make to the customer on time, according to the date we promise shipment to the customer.

Delivery to Promise 2018

Warehouse Accuracy

99.80% accurate (Monthly average: Q1 2018 through Q3 2018) 
Our warehouse ships thousands of packages to customers every month. This chart displays the amount of total line items shipped accurately.

Warehouse Accuracy 2018

Customer Service Accuracy

99.79% accurate (Monthly average: Q1 2018 through Q3 2018)
This information shows the amount of line items entered correctly.

Customer Service Accuracy 2018

Overall Customer Satisfaction

99.54% satisfaction percentage (Monthly average: Q1 2018 through Q3 2018) 

This chart shows you how few complaints we get overall relative to the total number of line items we ship.

Customer Satisfaction 2018

Email or call 866.901.0151 to learn how we help create better business outcomes and competitive advantages for you.